The TwinCapture app includes a Support feature to Report a bug, Suggest and Improvement, or Ask a question.
This feature can be used to submit a ticket directly to our Support Team for assistance, with bug reports also going direct to our Engineers, and improvement suggestions going to our Product Team.
To use the feature in TwinCapture:
Shake the Phone, and select the option needed
Complete the Form and tap Send
Things to consider when submitting a Support ticket
- Take and/or attach any screenshots related to the issue or question that may help
- By default, a screenshot of the view when shaking the phone will be attached
- If a series of steps preceded and issue, they will be included
- Include a detailed description
For further assistance or helpful information:
- Visit https://support.cupix.works
- Search for articles here in the Help Center; or
- Reach out to APAC Support via email to apacsupport@cupix.com