Error when signing into Cupix

When signing into a Team, Project, or SiteView, an error appears access is not allowed. Example below.

Cause:

1. Correct access has not been granted to the Project
2. The connection to the Cupix server is failing, or being blocked

Solution:

1) Confirm Project Membership

Contact the Team Admin, or APAC Support to verify access to the Project/SiteView.

Reach out to APAC Support by email at [e-mail] 

2) Network connection issue

While still on the error screen, open up the Browser Console to check for network errors.

1. Click the 3 dots in the top right corner of the browser
2. Go to More Tools
3. Select Developer Tools
4. In the Developer Pane, select Console
   
   • Located to the left of Sources, which is typically selected by default

There may be errors that state a Cupix URL has been blocked by a CORS policy, or something similar.

Pass along the below domain whitelist to your IT Team to allow connections to Cupix domains.

Domain Whitelist

We recommend using a wildcard rule for CupixWorks domains:

US

• *.cupix.works
• .cupix.works
• api.cupix.works
• app.cupix.works

AU

• *cupix-au.works
• .cupix-au.works
• api.cupix-au.works
• app.cupix-au.works
• support.cupix.works

Other

• www.google.com
• www.google-analytics.com
• fonts.googleapis.com

Note: Domains marked with an asterisk (*) do not require you to add every sub-domain.

Network Ports and Protocols

• All communication with Procore is accomplished using the HTTPS and Transport Layer Security (TLS) protocols.
• All communication happens over port 443.
• Real-time updates in certain client applications occur over the WebSocket Secure protocol, also on port 443.