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Connection failure when trying to connect the camera

  • Updated

When trying to connect the camera in Cupix Connect, it fails and displays a prompt to check the camera's USB Mode. See below

There are several potential causes for the camera connection to fail.

  1. The camera is not in U-Disk Mode
  2. The USB cable or memory card is faulty
    • The latter would generally result in an error on the camera, however this is not a certainty
  3. Camera charge is low
  4. A Security or file management solution on the computer is blocking the camera connection

Solution 1:

Follow the steps in the prompt to enable U-Disk or Desktop Mode on the 360 camera

 

Solution 2:

Try another USB-C cable or Memory Card 

  • Ensure the cable is data capable, such as a cable that comes with a current smart phone
  • USB-C to USB-C is best if possible

Solution 3:

Charge the camera to at least 25% before retrying the connection

 

Solution 4:

Check with your IT team for any potential security software, or file management solutions that could be interfering.

For Example: BitLocker, Norton Security, MicroTrend, etc

 

For further assistance or helpful information:

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