When attempting to upload a capture in Cupix Connect, a message is shown that no submitted capture data was detected.
This message means there have been no captures synced from the TwinCapture app.
Syncing Capture Data in TwinCapture
Open the TwinCapture app on the mobile device used for the capture and locate the Cloud Sync button in the bottom left.
If there are any un-synced captures pending, a Red Dot will appear on the button as indicated below. Tap the Cloud Sync button to trigger a sync of any pending captures.
Once the sync has completed, return to Cupix Connect and re-attempt the Capture upload.
For further assistance or helpful information:
- Visit https://support.cupix.works
- Search for articles here in the Help Center; or
- Reach out to APAC Support via email to apacsupport@cupix.com