I picked the incorrect level in TwinCapture. How can I fix it?
Captures can easily be moved to the correct level by reaching out to Cupix Support with the capture details and level it belongs on.
Reach out by email at apacsupport@cupix.com, or submit a request directly in the Help Center.
I marked the incorrect starting position on the Reference Plan in TwinCapture. How can I fix it?
Reaching out to Cupix Support with the capture details and include a screenshot of the Reference Plan marked with the correct Starting Point location.
Reach out by email at apacsupport@cupix.com, or submit a request directly in the Help Center.
My camera stopped recording video after the battery charged around 10-15%. How do I avoid this in the future?
Your camera has difficulty operating properly when the battery is at, or below, 10-15% charge. We recommend:
Begin each site capture with a fully charged camera battery.
If you plan to capture for more than 1 hour per day, purchase an extra battery or two to bring with you.
What is the best way to record video and lower the amount of blur showing SiteView?
Walk normally unless your results are sub-optimal. Here are examples of when you should slow down a little:
Walking through doorways or around corners.
Walking close to objects like forklifts, shelving, tables and chairs, construction materials, etc.
Walking through tight spaces like catwalks, and narrow corridors 4 feet wide or less, etc.
Walking through low-light areas.
I received a TwinCapture error message that my camera's storage is low. How do I clear some space so I can continue capturing the job site?
You access the storage of your camera using your mobile device or a computer.
For further assistance or helpful information:
- Visit https://support.cupix.works
- Search for articles here in the Help Center; or
- Reach out to APAC Support via email to apacsupport@cupix.comt, or submit a ticket directly in the Help Centre